Privacy Policy

Privacy Policy

1. Introduction

Purpose and Scope of the Privacy Policy: Welcome to “The Time Capsule Project”. This Privacy Policy outlines our commitment to protecting the privacy and personal data of our participants and website users. As a project that deeply values the trust and participation of individuals from around the world, we recognize the importance of transparent and secure data handling practices.

This policy details the types of personal data we collect, the purposes for which it is used, the measures we take to protect it, and the rights of our participants regarding their personal information. Our practices are designed to comply with applicable data protection laws, including the UK’s Data Protection Act and the General Data Protection Regulation (GDPR), ensuring that we maintain the highest standards of data privacy and security.

Applicability to Participants and Website Users: The provisions of this Privacy Policy apply to all individuals who interact with “The Time Capsule Project”. This includes:

  • Participants who contribute content to the time capsules, engage in the voting process, or take part in any other project activities.
  • Users who visit and use our website, including those who access information, sign up for newsletters, or make inquiries through our digital platforms.
  • Donors who contribute financially to the project and provide their personal details in the process.

By participating in “The Time Capsule Project”, using our website, or engaging with us in any related capacity, you acknowledge and agree to the practices described in this Privacy Policy. We encourage you to read this policy in full to understand how your personal data will be handled as part of your involvement with our project.

2. Identity and Contact Details of the Data Controller

Information about “The Time Capsule Project CIC” Organization: (“The Time Capsule Project”, “we”, “us”, “our”, “project”) is an innovative initiative operated by a non-profit Community Interest Company (CIC) Limited by Guarantee. Our mission is to connect generations and preserve human narratives by creating and placing large-scale time capsules around the world. As a data controller, we are responsible for determining the purposes and means of processing personal data collected through our project activities and digital platforms.

Our organization is driven by the vision of creating a global tapestry of human experiences, capturing the essence of our times for future generations to explore and understand. We undertake this responsibility with a commitment to ethical practices, cultural sensitivity, and adherence to data protection laws.

Registered Address and Contact Information: Our registered business address, which serves as the primary point of contact for data protection inquiries and correspondence, is:

The Time Capsule Project CIC, 27 Old Gloucester St, London WC1N 3AX, United Kingdom.

For any questions or concerns regarding our privacy practices, or how we handle your personal data, please feel free to contact us. You can reach out to our Data Protection Officer via the following means:

Email: info+[email protected]

or by registered mail

Data Protection Officer, The Time Capsule Project CIC, 27 Old Gloucester St, London WC1N 3AX, United Kingdom.

As a registered entity in England & Wales, “The Time Capsule Project” is committed to complying with the UK GDPR and other relevant data protection regulations. We are registered with the UK Information Commissioner’s Office, ensuring our data handling practices meet the stringent standards required by law.

3. Data Protection Officer (DPO)

Contact Details of the DPO: “The Time Capsule Project” has appointed a Data Protection Officer (DPO) to oversee and ensure compliance with data protection laws and regulations, reflecting our commitment to protecting personal data. The DPO serves as the key point of contact for data protection matters, offering guidance and assistance to both our organization and the individuals whose data we process.

For any inquiries, concerns, or requests related to data protection and privacy, the DPO can be contacted using the following details:

  • Email: info+[email protected]
  • Postal Address: Same as the registered address of “The Time Capsule Project” provided in Section 2.

Role and Responsibilities of the DPO: The DPO at “The Time Capsule Project” plays a crucial role in ensuring the responsible and compliant handling of personal data. Key responsibilities include:

  • Monitoring Compliance: The DPO is responsible for monitoring our compliance with GDPR and other data protection laws, conducting regular assessments and audits.
  • Advice and Guidance: Providing advice and guidance on data protection impact assessments (DPIAs) and ensuring that all data processing activities are compliant with legal requirements.
  • Training and Awareness: The DPO is involved in training staff and raising awareness within our organization about data protection responsibilities and best practices.
  • Point of Contact: Acting as the point of contact for data subjects regarding privacy matters, handling queries, and facilitating the exercise of individual rights under data protection laws.
  • Liaison with Authorities: The DPO serves as the contact point for data protection authorities for any issues related to data processing.

The appointment of a DPO underscores “The Time Capsule Project’s” dedication to high standards of data privacy and security, ensuring that personal data is handled respectfully, ethically, and in accordance with legal standards.

4. Personal Data Collection

“The Time Capsule Project” is committed to transparent and responsible data collection practices. This section outlines the methods by which we collect personal data, both directly and indirectly, and the specific types of data that we gather.

Methods of Data Collection:

  1. Direct Collection:

    • Submission of Content: When participants submit content for the time capsules, we collect personal data that may include names, contact details, and the content of their submissions, which may contain personal narratives or information.
    • Registration and Participation: If participants choose to create an account on our digital platform or participate in voting and other activities, we collect data such as names, email addresses, and other relevant contact information.
    • Donations and Financial Transactions: When donations are made, we collect necessary financial and contact information to process these transactions and provide acknowledgments or receipts.

  2. Indirect Collection:

    • Partner Organizations: We may receive personal data indirectly through collaborations with partner organizations, such as shared initiatives or when participants provide their information to these partners in relation to our project.
    • Website Interaction: Through our website, we collect data related to user interactions, which may include IP addresses, browsing habits, and preferences, using cookies and similar technologies (as detailed in our Cookies Policy).

Specific Types of Data Collected:

  • Contact Information: This includes names, email addresses, postal addresses, and phone numbers.
  • Content Data: The personal narratives, stories, letters, digital media, and other content submitted for inclusion in the time capsules.
  • Financial Data: For donors, this includes payment details such as credit/debit card numbers, bank account information, and transaction history.
  • Technical Data: For website users, this encompasses IP addresses, browser types, operating system details, and other technical information related to their interaction with our digital platforms.
  • Consent Records: Documentation of the consent provided by participants for data processing, content submission, and communication preferences.

“The Time Capsule Project” ensures that all personal data is collected for specific, clear, and legitimate purposes, aligned with our mission to connect generations through the preservation of narratives. We are dedicated to ensuring that participants are fully informed and their consent is obtained where necessary.

5. Legal Basis for Processing Personal Data

“The Time Capsule Project” is committed to processing personal data lawfully, fairly, and in a transparent manner. We rely on several legal bases for processing personal data, as outlined below:

  1. Consent:

    • We obtain explicit consent from our participants for certain processing activities. This includes consent for gathering and using personal data when participants submit content for the time capsules, register for an account, or choose to receive our newsletters and updates.
    • Consent is also sought for the use of cookies and similar technologies on our website.
    • Participants have the right to withdraw their consent at any time, and we ensure that this process is straightforward and accessible.

  2. Contractual Necessity:

    • In instances where personal data is necessary for the performance of a contract to which the participant is a party, such as when processing donations or fulfilling requests for information or services, we process data on the basis of contractual necessity.

  3. Legal Obligation:

    • We may process personal data to comply with our legal obligations. This includes data processing required for financial record-keeping for donations, complying with requests from law enforcement agencies, or adhering to court orders.

  4. Legitimate Interests:

    • For certain processing activities, we rely on our legitimate interests, provided that these interests are not overridden by the participants’ rights and interests. This includes processing for administrative, security, or business purposes, such as maintaining the integrity of our project, safeguarding our digital platforms, and conducting data analysis to improve our services.
    • When processing personal data based on legitimate interests, we conduct a thorough assessment to ensure that the processing is necessary and that a balance is struck between our interests and the rights and freedoms of the participants.

“The Time Capsule Project” recognizes the importance of handling personal data responsibly. We ensure that all data processing activities have a lawful basis and that our participants are informed about the nature and purpose of the processing.

6. Purpose of Data Processing

In line with our commitment to transparency, “The Time Capsule Project” ensures that personal data collected is used for specific, legitimate purposes. Here we outline the primary purposes for which we process personal data.

Specific Uses of Personal Data:

  1. Content Submission and Management:

    • Personal data is used to manage submissions for the time capsules. This includes documenting and archiving participant-contributed content, such as stories, letters, and digital media, which form the core of our project.

  2. Account Management:

    • For participants who choose to register an account on our platform, personal data is used for account setup, maintenance, and providing a personalized experience.

  3. Voting and Participation in Decisions:

    • Personal data is utilized to facilitate participant involvement in voting processes and other decision-making activities related to the project.

  4. Donation Processing:

    • Donor information is processed to manage and acknowledge financial contributions, including issuing receipts and maintaining financial records.

Participant Engagement and Communication:

  1. Project Updates and Newsletters:

    • We use contact information to send participants updates about the project, newsletters, and other communications they have opted to receive. This helps keep our community informed and engaged with the project’s progress.

  2. Feedback and Support:

    • Personal data is used to respond to participant inquiries, provide support, and gather feedback, which is crucial for improving our project and ensuring participant satisfaction.

  3. Promotional Communications:

    • With consent, we may use participant data to send promotional communications about upcoming events, new initiatives, or other project-related information.

  4. Analysis and Improvement:

    • Anonymized and aggregated data may be used for analytical purposes, helping us understand participant engagement, website usage patterns, and overall project impact. This aids in making data-driven improvements to the project.

“The Time Capsule Project” processes personal data with the utmost care, ensuring that it aligns with our goals of connecting generations and preserving human narratives. We are dedicated to using this data responsibly, keeping our participants’ interests and privacy at the forefront.

7. Data Retention Policy

“The Time Capsule Project” is committed to retaining personal data only for as long as is necessary, in accordance with our data retention policy. This policy outlines how we determine retention periods and our procedures for data deletion and anonymization.

Criteria for Determining Retention Periods:

  1. Nature and Purpose of Data: The retention period for personal data depends on the nature of the data and the purpose for which it is processed. For example, data collected for content submission is retained until the time capsule is opened, while account information is retained as long as the account is active.

  2. Legal and Regulatory Obligations: In some cases, we retain personal data to comply with legal and regulatory obligations, such as financial record-keeping for donations, which may be subject to specific retention periods under law.

  3. Operational Needs: Data may be retained based on operational needs, such as maintaining records for participant engagement, project management, and to ensure the integrity of the voting process.

  4. Consent and Participant Requests: When data is processed based on consent, the retention period will be in line with the consent provided, unless the participant requests earlier deletion or withdrawal of consent.

Data Deletion and Anonymization Procedures:

  1. Scheduled Deletion: Upon reaching the end of the retention period, personal data is scheduled for deletion or anonymization, ensuring it is no longer identifiable.

  2. Secure Deletion: We employ secure methods of data deletion to prevent unauthorized access to or recovery of personal data once it is no longer needed.

  3. Anonymization for Research or Analysis: In cases where data may be useful for research or analysis beyond the retention period, we anonymize the data, removing all identifiers that could link it back to an individual.

  4. Review and Audit: Our data retention practices are regularly reviewed and audited to ensure compliance with legal obligations and alignment with our project’s goals and participant expectations.

“The Time Capsule Project” takes a thoughtful approach to data retention, balancing the need to preserve participant data for the project’s purposes with our commitment to privacy and data protection principles.

8. Data Sharing and Disclosure

“The Time Capsule Project” recognizes the importance of protecting personal data and is committed to transparent practices regarding data sharing and disclosure. This section outlines the circumstances under which we might share personal data and identifies potential third-party recipients.

Circumstances Under Which Data May Be Shared:

  1. Partner Collaborations: In cases where we collaborate with partner organizations or sponsors to enhance the project’s scope and reach, we may share limited data necessary for the successful execution of these collaborations. This includes sharing participant data with partners for joint activities or events.

  2. Legal and Regulatory Compliance: We may disclose personal data if required by law, such as in response to a court order or a request from law enforcement agencies. In such cases, disclosure is limited to the extent necessary to comply with the legal obligation.

  3. Project Administration: For operational purposes, such as processing donations or managing content submissions, we might share data with service providers who assist in these functions. These providers are contractually bound to protect the data and use it only for the purposes for which it was shared.

  4. Consent-Based Sharing: Where participants have given explicit consent, we may share their data in accordance with their preferences. This could include sharing content submissions for promotional purposes or acknowledging donor contributions, as agreed upon by the participant.

Third-Party Recipients of Data:

  • Service Providers: We engage with third-party service providers for various administrative and operational purposes, including data processing, web hosting, and maintenance services. These providers are subject to strict data protection agreements and privacy obligations.

  • Partner Organizations: In instances of joint ventures or collaborations, partner organizations may receive participant data. These partners are chosen based on their alignment with our project’s values and are required to uphold similar standards of data protection.

  • Legal Authorities: In the event of legal requirements, data may be disclosed to law enforcement agencies, courts, or regulatory bodies as mandated by law.

  • Data Processors: External data processors, if engaged, are contractually obligated to handle data in line with our privacy standards and are subject to regular audits and reviews to ensure compliance.

“The Time Capsule Project” takes a cautious approach to data sharing and disclosure, ensuring that any sharing of data aligns with our privacy principles and is conducted with the utmost respect for participant privacy.

9. International Data Transfers

Given the global scope of “The Time Capsule Project”, there may be occasions where personal data is transferred internationally. This section outlines the mechanisms and safeguards we implement to ensure the secure and lawful transfer of data outside the European Economic Area (EEA).

Transfer Mechanisms for Data Outside the EEA:

  1. Standard Contractual Clauses (SCCs): When transferring data to countries outside the EEA, we often utilize Standard Contractual Clauses approved by the European Commission. These clauses provide a secure legal framework and enforceable rights for the data being transferred.

  2. Adequacy Decisions: We may transfer data to countries that have been deemed to provide an adequate level of data protection by the European Commission. In these cases, the data protection standards of the recipient country are recognized as being equivalent to those within the EEA.

  3. Consent and Necessity: In certain instances, we may transfer data based on explicit consent from the participants, or where the transfer is necessary for the performance of a contract with the participant or for pre-contractual measures taken at the participant’s request.

Safeguards in Place for Data Transfer:

  1. Data Protection Assessments: Before any international transfer of data, we conduct thorough assessments to evaluate the level of protection offered by the recipient country or entity.

  2. Encryption and Security Measures: All data transferred internationally is protected through robust encryption and security protocols to prevent unauthorized access or data breaches.

  3. Regular Audits and Reviews: Our relationships with international partners and service providers are subject to regular audits and reviews, ensuring ongoing compliance with data protection standards and obligations.

  4. Participant Information and Consent: Participants are informed of any international data transfers that may affect their data, and where applicable, their consent is obtained in advance of such transfers.

“The Time Capsule Project” is dedicated to ensuring that all international transfers of personal data are conducted securely, legally, and with full transparency. We recognize the importance of protecting this data beyond our immediate geographical boundaries and are committed to upholding the highest standards of data privacy during these transfers.

10. Data Security Measures

“The Time Capsule Project” takes the security of personal data very seriously and has implemented robust technical and organizational measures to protect data from unauthorized access, alteration, disclosure, or destruction. This section outlines our approach to data protection and our procedures in the event of a data breach.

Technical and Organizational Measures for Data Protection:

  1. Encryption and Security Technologies: We employ advanced encryption technologies to protect data during transmission and storage. Our digital platforms are secured with industry-standard measures to prevent unauthorized access.

  2. Access Control: Access to personal data is strictly limited to authorized personnel who need the data to perform their job responsibilities. We enforce strict access controls and regularly review access rights.

  3. Regular Security Audits: Our systems and processes are subjected to regular security audits and assessments to identify and remediate potential vulnerabilities. This includes assessments by independent third-party experts.

  4. Data Minimization: We adhere to the principle of data minimization, ensuring that only the necessary amount of personal data is collected, processed, and stored.

  5. Staff Training and Awareness: All staff members are regularly trained on the importance of data security and privacy. We foster a culture of data protection awareness within the organization.

Data Breach Response Procedures:

  1. Incident Response Plan: In the event of a data breach, we have a comprehensive incident response plan to promptly address and mitigate the impact. This plan includes procedures for internal reporting, assessment, containment, and recovery.

  2. Notification Procedures: Should a data breach occur, we are committed to notifying affected individuals and relevant authorities as required by law. This notification will include details about the nature of the breach, the categories of data involved, and the measures taken to address the breach.

  3. Investigation and Rectification: Following a breach, we conduct a thorough investigation to determine the cause and implement corrective actions to prevent future occurrences. This may involve working with cybersecurity experts and law enforcement, where appropriate.

  4. Documentation and Review: All data breaches are documented, and the effectiveness of our response is reviewed to continually enhance our data security measures.

“The Time Capsule Project” understands the importance of robust data security in maintaining the trust of our participants. Our commitment to protecting personal data encompasses both preventative measures and responsive actions to ensure the highest level of data security.

11. Cookies and Tracking Technologies

In order to enhance user experience and gather essential website usage data, “The Time Capsule Project” utilizes cookies and other tracking technologies on our website. This section explains how we use these technologies and the options available to users for managing them.

Use of Cookies on the Website:

  1. Functionality and Performance: We use cookies to improve the functionality and performance of our website. This includes enabling navigation and access to secure areas of the website. Without these cookies, key features of our site may not function correctly.

  2. Analytics and Customization: Cookies help us collect anonymous data on user interactions with our website, such as page views and traffic patterns. This information is vital for us to understand user preferences and to customize our content and website experience accordingly.

  3. Session and Persistent Cookies: Our website uses both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device for a set period or until you delete them). This combination allows for a more personalized and convenient user experience.

  4. Third-Party Cookies: Some cookies on our website are set by third-party services that appear on our pages. They are set by the operators of that service and are used for purposes such as tracking the performance of their content or to provide their services on our website.

Options for Managing Cookies:

  1. Cookie Preferences and Consent: Upon your first visit to our website, you will be presented with an option to set your cookie preferences. We obtain your consent for the use of certain cookies. You have the option to accept all cookies, reject non-essential cookies, or customize your cookie preferences.

  2. Browser Settings: You can manage cookies through your web browser settings. Most browsers allow you to refuse all cookies or to accept only certain types of cookies. Adjusting these settings can give you greater control over your privacy, but it may also limit your user experience on our website.

  3. Third-Party Tools: There are various third-party tools available that can assist you in managing cookies, including browser add-ons and plugins that offer enhanced control over cookie activity and tracking technologies.

  4. Updates to Cookie Practices: We may update our cookie practices in response to changing technologies or data protection laws. Users are encouraged to review our cookie policy periodically for any updates.

“The Time Capsule Project” uses cookies and tracking technologies responsibly, ensuring compliance with data protection laws and focusing on the privacy and convenience of our users. We strive to maintain a balance between functional necessity and our users’ privacy preferences.

12. Participants’ Rights Under Data Protection Law

“The Time Capsule Project” recognizes and respects the rights of all participants under data protection law. This section outlines these rights and explains how participants can exercise them.

Right to Access, Rectification, Erasure, and Portability:

  1. Right to Access: Participants have the right to request access to their personal data that we process. Upon request, we will provide a copy of the personal data held, along with details of processing, purposes, and recipients.

  2. Right to Rectification: If the personal data we hold is inaccurate or incomplete, participants have the right to have it corrected or completed.

  3. Right to Erasure (‘Right to be Forgotten’): Participants can request the deletion or removal of personal data where there is no compelling reason for its continued processing. This includes data that is no longer necessary in relation to the purposes for which it was collected or processed.

  4. Right to Data Portability: This right allows participants to obtain and reuse their personal data for their own purposes across different services. It applies to data that participants have provided and is processed based on consent or contract.

Right to Withdraw Consent and Object to Processing:

  1. Withdrawal of Consent: Where processing is based on consent, participants have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

  2. Right to Object: Participants have the right to object to the processing of their personal data based on legitimate interests, including profiling. We will cease processing personal data unless we can demonstrate compelling legitimate grounds for the processing that override the interests, rights, and freedoms of the individual or for the establishment, exercise, or defense of legal claims.

Right to Lodge a Complaint with a Supervisory Authority:

  • Participants have the right to lodge a complaint with a supervisory authority, particularly in the state of their habitual residence, place of work, or place of the alleged infringement if they consider that the processing of personal data relating to them infringes data protection laws.
  • The supervisory authority with which the complaint has been lodged will inform the complainant on the progress and the outcome of the complaint, including the possibility of a judicial remedy.

“The Time Capsule Project” is committed to upholding these rights, providing transparent mechanisms for participants to exercise them. Should you wish to exercise any of these rights, please contact our Data Protection Officer using the contact details provided in Section 3 of this policy.

13. Automated Decision Making and Profiling

In our commitment to transparency and respect for participant privacy, “The Time Capsule Project” outlines its stance and practices regarding automated decision-making and profiling.

Information on Any Automated Decision-Making Processes:

  • “The Time Capsule Project” currently does not employ automated decision-making processes, including profiling, that would have a legal or similarly significant effect on participants.
  • Should any automated decision-making processes be introduced in the future, we commit to maintaining transparency about such practices. These processes would be designed to respect participant privacy and data protection rights, and we would ensure participants are informed about the logic involved, as well as the significance and the envisaged consequences of such processing for them.

Participants’ Rights in Relation to Automated Decisions:

  • In line with data protection laws, participants have the right to not be subject to decisions based solely on automated processing, including profiling, that produce legal effects concerning them or similarly significantly affect them.
  • Where automated decision-making is used, participants have the right to obtain human intervention, express their point of view, and contest the decision.
  • “The Time Capsule Project” ensures that participants are able to exercise these rights effectively. Any future implementation of automated decision-making processes will be conducted in full compliance with legal standards, and participants will be duly informed about their rights regarding these processes.

Our approach to automated decision-making and profiling is guided by our commitment to ethical standards and respect for the individual autonomy of our participants. We understand the importance of human judgment and the nuances of personal context, particularly in a project centered around the preservation of human narratives and experiences.

14. Changes to the Privacy Policy

“The Time Capsule Project” is committed to maintaining a Privacy Policy that accurately reflects our data processing practices and complies with evolving legal standards. As such, this section describes our approach to updating the Privacy Policy and how we communicate these changes to our participants.

Notification Procedures for Policy Updates:

  1. Transparent Communication: When updates are made to our Privacy Policy, we will notify participants through clear and accessible communication channels. This typically includes announcements via email, notifications on our website, and updates on our digital platforms.

  2. Advance Notice: We aim to provide advance notice of any significant changes to our Privacy Policy to give participants adequate time to review the modifications. The notice period allows participants to understand how the changes might affect their personal data and their interactions with the project.

  3. Highlighting Changes: To assist participants in understanding the nature and impact of the updates, we will highlight key changes in our communications. Summaries or explanations of the changes will be provided to ensure clarity and transparency.

Review and Revision Practices:

  1. Regular Reviews: Our Privacy Policy is subject to regular reviews to ensure that it remains up-to-date with current data protection laws, technological advancements, and the evolving nature of our project.

  2. Stakeholder Input: We value the input of our participants and stakeholders. Feedback from our community may prompt revisions to our Privacy Policy to better reflect participant needs and expectations.

  3. Legal Compliance: All revisions to the Privacy Policy are made in compliance with legal and regulatory requirements. We ensure that updates align with best practices in data protection and privacy.

  4. Accessibility of Updated Policy: The most current version of our Privacy Policy will always be accessible on our website. We will include the date of the latest update to help participants stay informed of the most recent version.

“The Time Capsule Project” is dedicated to upholding the principles of transparency and accountability in all modifications to our Privacy Policy. We encourage our participants to regularly review the policy to stay informed about how their personal data is being protected and used.

15. Contact Information

Ensuring open and accessible communication channels for privacy-related inquiries is a key aspect of “The Time Capsule Project”. This section provides information on how participants and users can contact us regarding privacy concerns, data protection requests, or complaints.

How to Contact Us for Privacy-Related Inquiries:

  • Email: For quick and direct communication, participants can reach out to us via email at info+[email protected]. This email address is monitored regularly, and we strive to respond to inquiries promptly.

  • Postal Address: For those who prefer or require written correspondence, privacy-related inquiries can be sent to our registered office:

    The Time Capsule Project CIC, 27 Old Gloucester St, London WC1N 3AX, United Kingdom.

Procedures for Submitting Data Protection Requests or Complaints:

  • Data Protection Requests: Participants wishing to exercise their data protection rights (such as access, rectification, erasure, or data portability) should contact our Data Protection Officer (DPO) using the above contact methods. The DPO will guide you through the process and provide any necessary forms or additional information.

  • Complaints: If you have concerns or complaints about how we handle your personal data, we encourage you to contact us directly. We take all complaints seriously and are committed to addressing them in a fair and timely manner.

  • Supervisory Authority: If you are not satisfied with our response, or if you believe our processing of your data infringes data protection laws, you have the right to lodge a complaint with a supervisory authority. The relevant authority is the Information Commissioner’s Office (ICO) in the UK. Contact details and procedures can be found on their website: https://ico.org.uk/

“The Time Capsule Project” values open dialogue and transparency in all matters related to data privacy. We are committed to addressing your inquiries, requests, and concerns with the utmost respect and diligence.

Last Updated 11 January 2024